Deliveries, Returns and Refunds Policies
Thanks for shopping at Harrison Drake Pet Food Limited.
If you are not entirely satisfied with your purchase, we’re here to help.
Orders over £29 get free delivery service via courier. Orders under £29 have a flat rate off £3.95.
We aim to book our courier collections for the next working day after your order, and book it in for next working day delivery, however, delivery may take between 3-5 working days.
Please be sure to allow yourself sufficient time before running out of food, and be mindful of bank holidays too, as this will slow down the delivery process due to less working days available for collections and deliveries.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unopened and in the same condition that you received it.
It is the buyers responsibility for the postage of the returned item.
Your item must be un-opened in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-14 days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable
Coupons, offers and Competitions/Giveaways
We are only a small family business and so we really do appreciate each and every customer who chooses to buy our food for their dogs.
We like to offer our customers, both old and new, coupon codes, offers and competitions/giveaways where possible to say thank you for choosing Harrison Drake.
Our main reason for setting up this company was to try to offer people good food for their dogs at a fair price, so that’s what we’ve done. We’ve set our prices as low as possible in order to offer the best price ALL the time. This does then mean that as a result, we don’t have much room for discounts, however we still like to make these offers where possible to say thank you for choosing us!
An ongoing discount we have is our multiple purchase discount –
We offer a 5% discount if you order 2 or more bags* of food in one transaction.
*Bags = 12kg or 15kg bags of food only. 500g bags of treats and 6kg/7.5kg bags of food are not included in this offer and will not be discounted when included in your order. This coupon cannot be used in conjunction with any other code or offer. We reserve the right to withdraw this coupon at any time.
Terms & Conditions of coupon codes/offers/competitions/giveaways
We reserve the right to withdraw any coupon/offer/competition/giveaway at any time without notice.
Our coupon codes are (unless otherwise agreed by us) single use coupons, to be used once only by each customer, and cannot be used in conjunction with any other coupon or offer.
If you have any questions about our Returns and Refunds Policy or terms and conditions please contact us:
- Via messaging our Facebook page for the quickest response
- By phone number: 01376500494/07930020111
- By email: firstname.lastname@example.org